Frequently Asked Questions
Everything you need to know about shopping with Accents@Home.
What are your shipping and delivery options for large furniture?
We offer standard curbside delivery and premium White Glove delivery services. Standard shipping typically takes 7-14 business days, while White Glove delivery includes assembly and room-of-choice placement for a seamless experience.
What is your return policy for home decor and furniture?
You can return most items within 30 days of delivery. Items must be in their original condition and packaging. Please note that custom-made furniture and final sale items are not eligible for returns.
Do you offer financing or payment plans?
Yes, we partner with specialized financing providers to offer flexible monthly payment plans. You can select the financing option at checkout to see if you qualify for low-interest or interest-free terms.
How can I track the status of my order?
Once your order has been processed, you will receive a confirmation email with a tracking number. You can use this number on our 'Track Order' page to see real-time updates on your furniture's journey.
Are your products covered by a warranty?
Most of our furniture pieces come with a one-year manufacturer's warranty covering structural defects. We also offer extended protection plans for purchase that cover accidental stains, tears, and damage.
Can I request fabric or material swatches before purchasing?
Absolutely. We understand the importance of texture and color in your home. You can request up to five fabric swatches for our upholstered collections through our website for a small shipping fee.